Previous incidents

April 2025
Apr 17, 2025
1 incident

We are experiencing instances with the AI Voice not replying

Resolved

Resolved Apr 17, 2025 at 5:03pm UTC

We've identified the root caused and a fix is in place. Voice AI calls are back up and running well

1 previous update
March 2025
Mar 10, 2025
1 incident

An error related with the phone system we use for Voice AI - not connecting

Resolved

Resolved Mar 10, 2025 at 3:40pm UTC

Root caused was identified and resolved

2 previous updates
February 2025
Feb 05, 2025
1 incident

Courserev Voice and Chat Service Degraded

Resolved

Resolved Feb 5, 2025 at 4:13pm UTC

We have identified the root cause, implemented the fix, and will continue to monitor the performance

1 previous update