Previous incidents

Resolved — We experienced an increase in voice call failures due to an outage in a downstream service.
Impact: Elevated call failures for a subset of calls
Mitigation: Fix deployed and services restored
Next steps: We are building an additional fallback to ensure continued operation if this downstream dependency degrades again.
We will continue monitoring and will share a brief post-incident summary once complete.

Resolution

Our team implemented an automated restart mechanism to quickly restore database connectivity. The fix ensures faster recovery from similar connection issues in the future.

Prevention

• Enhanced monitoring for Redis connection health
• Automated restart mechanisms now in place
• Investigating additional redundancy options

A fix has been implemented in our networking service, Cloudflare.

We're pleased to confirm that all Courserev AI services have been fully restored following this morning's Cloudflare network outage.

Our booking automation, phone services, and chat systems are operating normally. We will continue monitoring system performance closely over the coming hours to ensure stability.

Thank you for your patience and understanding during this external service disruption. We appreciate your partnershi...