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Resolution\nOur team implemented an automated restart mechanism to quickly restore database connectivity. The fix ensures faster recovery from similar connection issues in the future.\n\n## Prevention\n- Enhanced monitoring for Redis connection health\n- Automated restart mechanisms now in place\n- Investigating additional redundancy options","published_at":"2025-12-12T14:08:00.000Z","published_at_timezone":"Madrid","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8510047","status":"resolved"}]}},{"id":"4505768","type":"status_update","attributes":{"message":"# Post-Incident Report: Voice AI Service Outage - November 11, 2024\n\n## Summary\nFrom 7:00 PM to 11:30 PM EST on November 11th, our Voice AI booking service experienced an outage due to a Redis database connection failure. Our automatic failover system immediately detected the issue and successfully routed all incoming calls to golf course pro shops, ensuring uninterrupted service for customers.\n\n## Impact\n- Voice AI booking system unavailable\n- All calls automatically and successfully redirected to pro shop staff via failover system\n- Web booking remained fully operational and unaffected\n- Zero dropped calls\n\n## Root Cause\nA connection outage occurred on one of our Redis database instances, marking the first such failure in over 2 years of operation. The connection loss prevented the Voice AI service from accessing necessary session data.\n\n## Resolution\nOur team implemented an automated restart mechanism to quickly restore database connectivity. The fix ensures faster recovery from similar connection issues in the future.\n\n## Prevention\n- Enhanced monitoring for Redis connection health\n- Automated restart mechanisms now in place\n- Investigating additional redundancy options\n\nOur automatic failover system performed as designed, ensuring customers could complete their bookings without interruption. We continue to invest in system reliability and redundancy.","published_at":"2025-12-12T13:05:00.000Z","published_at_timezone":"Madrid","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8510047","status":"degraded"}]}},{"id":"786230","type":"status_report","attributes":{"title":"Voice AI Service Disruption Report November 11","report_type":"manual","starts_at":"2025-12-12T13:05:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8510047","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4505769","type":"status_update"},{"id":"4505768","type":"status_update"}]}}},{"id":"4595011","type":"status_update","attributes":{"message":"Resolved — We experienced an increase in voice call failures due to an outage in a downstream service.\nImpact: Elevated call failures for a subset of calls\nMitigation: Fix deployed and services restored\nNext steps: We are building an additional fallback to ensure continued operation if this downstream dependency degrades again.\nWe will continue monitoring and will share a brief post-incident summary once complete.","published_at":"2026-01-10T08:55:00.000Z","published_at_timezone":"Madrid","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8510047","status":"resolved"}]}},{"id":"4594600","type":"status_update","attributes":{"message":"There was an outage in one of our downstream services that caused a spike in call failures ","published_at":"2026-01-09T04:45:00.000Z","published_at_timezone":"Madrid","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8510047","status":"downtime"}]}},{"id":"801769","type":"status_report","attributes":{"title":"Voice AI Downstream Service Outage ","report_type":"manual","starts_at":"2026-01-09T04:45:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8510047","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4595011","type":"status_update"},{"id":"4594600","type":"status_update"}]}}},{"id":"4407644","type":"status_update","attributes":{"message":"We are experiencing a global outage of Cloudflare, one of our downstream services.\nAll services will be degraded at this time. We will continue to monitor the situation and have our systems back up and running as soon as its resolved.","published_at":"2025-11-18T12:13:00.000Z","published_at_timezone":"Madrid","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8510046","status":"downtime"},{"status_page_resource_id":"8510047","status":"downtime"}]}},{"id":"4409499","type":"status_update","attributes":{"message":"A fix has been implemented in our networking service, Cloudflare.\n\nWe're pleased to confirm that all Courserev AI services have been fully restored following this morning's Cloudflare network outage.\n\nOur booking automation, phone services, and chat systems are operating normally. We will continue monitoring system performance closely over the coming hours to ensure stability.\n\nThank you for your patience and understanding during this external service disruption. We appreciate your partnership and trust in Courserev.\nIf you experience any issues, please don't hesitate to reach out to our team directly.","published_at":"2025-11-18T15:35:00.000Z","published_at_timezone":"Madrid","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8510046","status":"resolved"},{"status_page_resource_id":"8510047","status":"resolved"}]}},{"id":"768858","type":"status_report","attributes":{"title":"We are experiencing a global outage of Cloudflare, one of our downstream services","report_type":"manual","starts_at":"2025-11-18T12:13:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8510046","status":"resolved"},{"status_page_resource_id":"8510047","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4407644","type":"status_update"},{"id":"4409499","type":"status_update"}]}}}]}