Incidents reported on status page for Courserev https://status.courserev.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/9fe8281e0c145ac9b0a1bf334e7abff0.png https://status.courserev.ai/ en https://status.courserev.ai/ Sat, 27 Jun 2026 06:00:27 +0000 https://status.courserev.ai/#a010584bf5eb3902d408933f43fc13bdf8903897d774cc8df728c6dd73bb3870 Courserev Voice API recovered https://status.courserev.ai/ Sat, 27 Jun 2026 05:57:29 +0000 https://status.courserev.ai/#a010584bf5eb3902d408933f43fc13bdf8903897d774cc8df728c6dd73bb3870 Courserev Voice API went down https://status.courserev.ai/ Fri, 26 Jun 2026 05:57:27 +0000 https://status.courserev.ai/#3d4d4a23ad4a783148a681e2a2d3ecead84d8414f33a2e3780fcafdcb838b23c Courserev Voice API recovered https://status.courserev.ai/ Fri, 26 Jun 2026 05:54:30 +0000 https://status.courserev.ai/#3d4d4a23ad4a783148a681e2a2d3ecead84d8414f33a2e3780fcafdcb838b23c Courserev Voice API went down https://status.courserev.ai/ Thu, 04 Jun 2026 14:15:37 +0000 https://status.courserev.ai/#6c6de2a417bc4d177b841d48aa44b164fe31d6c347b982230366343b6672d90d Courserev Voice API recovered https://status.courserev.ai/ Thu, 04 Jun 2026 14:12:36 +0000 https://status.courserev.ai/#6c6de2a417bc4d177b841d48aa44b164fe31d6c347b982230366343b6672d90d Courserev Voice API went down https://status.courserev.ai/ Thu, 04 Jun 2026 01:08:50 +0000 https://status.courserev.ai/#3c79560cf4a43c4b3bbe3d42723192d38f43dc405cf5b7a75f62e6858eb75078 courserev.ai recovered https://status.courserev.ai/ Thu, 04 Jun 2026 01:06:49 +0000 https://status.courserev.ai/#3c79560cf4a43c4b3bbe3d42723192d38f43dc405cf5b7a75f62e6858eb75078 courserev.ai went down https://status.courserev.ai/incident/907188 Thu, 28 May 2026 11:22:00 -0000 https://status.courserev.ai/incident/907188#49fd5409d1c68817cc89b36dca39f15e8702a65608f8ab781fab28d57fbffea3 Our upstream service has resolved the issue and all Voice AI services are back up and running well. https://status.courserev.ai/incident/907188 Thu, 28 May 2026 11:07:00 -0000 https://status.courserev.ai/incident/907188#d5219df0d759ea9fca91001732bcb79d989af2ad4936971cce6f20795dc75671 One of our upstream services is experiencing an outage which is causing call degradation. All calls will forward to the pro-shop automatically as a fallback. Please bear with us while we monitor the issue and reach out to our upstream our upstream service provider. https://status.courserev.ai/ Mon, 25 May 2026 07:45:35 +0000 https://status.courserev.ai/#ab15049bb2fcefa1463a8ae8cde8cd2e310aa7e27dc125944f3602f4de88fe0b Courserev Voice API recovered https://status.courserev.ai/ Mon, 25 May 2026 07:39:49 +0000 https://status.courserev.ai/#ab15049bb2fcefa1463a8ae8cde8cd2e310aa7e27dc125944f3602f4de88fe0b Courserev Voice API went down https://status.courserev.ai/ Mon, 25 May 2026 07:21:43 +0000 https://status.courserev.ai/#a8303cdc1f8edfd6b47b4358024dc7f4ce1d50a184ec4a910c17a6c8916c5a8d Courserev Voice API recovered https://status.courserev.ai/ Mon, 25 May 2026 07:15:36 +0000 https://status.courserev.ai/#a8303cdc1f8edfd6b47b4358024dc7f4ce1d50a184ec4a910c17a6c8916c5a8d Courserev Voice API went down https://status.courserev.ai/incident/901971 Thu, 21 May 2026 18:56:00 -0000 https://status.courserev.ai/incident/901971#a0d76de7e7b7e4a4b247a055cb4f31bd66b91df40e7fb1fca94b637645098cdb We have received the green light from our upstream service that supports some key parts of our Voice AI services. All Voice AI services have been re-enabled and back up and running. All other CourseRev services have since been unaffected. https://status.courserev.ai/incident/901971 Thu, 21 May 2026 15:31:00 -0000 https://status.courserev.ai/incident/901971#f8d212308ad746aa4bc8e996128c2b91912314b1ed79e572e6e6fd27650decc2 We have put in an automatic forward to all fallback/pro-shop numbers until we get an all clear from our upstream service providers. https://status.courserev.ai/incident/901971 Thu, 21 May 2026 14:34:00 -0000 https://status.courserev.ai/incident/901971#dea00c8ce389207771e783fa42f445323ee591c4eeb05a1d7c65cee0b3c9ae81 One of our upstream services is experiencing an outage which is causing call degradation. All calls will forward to the pro-shop automatically as a fallback. Please bear with us while we monitor the issue and reach out to our upstream our upstream service provider. https://status.courserev.ai/ Thu, 14 May 2026 06:15:26 +0000 https://status.courserev.ai/#367fcae30bc571b2b2bd9e99f75f7108baea2e4c8fb34e0c0df788ae4652f368 Courserev Voice API recovered https://status.courserev.ai/ Thu, 14 May 2026 06:12:39 +0000 https://status.courserev.ai/#367fcae30bc571b2b2bd9e99f75f7108baea2e4c8fb34e0c0df788ae4652f368 Courserev Voice API went down https://status.courserev.ai/ Thu, 14 May 2026 00:03:33 +0000 https://status.courserev.ai/#2429feb156c44aeb5c6cc8112a2fa3b56aa0c579560959e2f495d219873f71e0 Courserev Voice API recovered https://status.courserev.ai/ Thu, 14 May 2026 00:00:42 +0000 https://status.courserev.ai/#2429feb156c44aeb5c6cc8112a2fa3b56aa0c579560959e2f495d219873f71e0 Courserev Voice API went down https://status.courserev.ai/ Sat, 02 May 2026 11:33:44 +0000 https://status.courserev.ai/#b73a1e64453802fefd66ef8b15ca3ec93e8453468b82a30207341686faa2b83f Courserev Voice API recovered https://status.courserev.ai/ Sat, 02 May 2026 11:30:41 +0000 https://status.courserev.ai/#b73a1e64453802fefd66ef8b15ca3ec93e8453468b82a30207341686faa2b83f Courserev Voice API went down https://status.courserev.ai/ Sat, 02 May 2026 05:27:34 +0000 https://status.courserev.ai/#bb3070ee073737deb8e37b5cf08f45bf1dce77e96822f17ec2ec2c9f7ea989fa Courserev Voice API recovered https://status.courserev.ai/ Sat, 02 May 2026 05:24:37 +0000 https://status.courserev.ai/#bb3070ee073737deb8e37b5cf08f45bf1dce77e96822f17ec2ec2c9f7ea989fa Courserev Voice API went down https://status.courserev.ai/incident/870650 Mon, 13 Apr 2026 20:28:00 -0000 https://status.courserev.ai/incident/870650#4075b8c0c7430491f51efa333111e37ebc71f78c7e0345488a9306ad4526c0d7 We have pushed an update to our sync service. We have been monitoring for the past two hours and normal service has been resumed. All Voice AI services have been reactivated and are running smoothly. We will continue to monitor closely in the next few days. Thank you for your patients. https://status.courserev.ai/incident/870650 Mon, 13 Apr 2026 17:45:00 -0000 https://status.courserev.ai/incident/870650#9eed0bc211a8accbd558f6f4b2f9504b1a027708b1f979f29c58bb3cb3a00bbd This issue has been identified, and a fix is being implemented. https://status.courserev.ai/incident/870650 Mon, 13 Apr 2026 17:09:00 -0000 https://status.courserev.ai/incident/870650#0e6b2965ceaed5d115df80b7debbce9a1ce5436b3a33dd2f1d63f6ac9faaacf2 We have been monitoring and see an increase in successful requests. https://status.courserev.ai/incident/870650 Mon, 13 Apr 2026 14:54:00 -0000 https://status.courserev.ai/incident/870650#3dbca824154b1591494b85e7882d042091726b13d261a6d0337a301d7fc9f864 We are experiencing an outage in one of our services, which verifies tee-time availability. This is responsible for a final check of the tee-time availability to ensure there's still slots. We are investigating the issue. In the meantime, the voice channel will be disabled and all calls will be routed to the pro-shop automatically https://status.courserev.ai/incident/801769 Sat, 10 Jan 2026 08:55:00 -0000 https://status.courserev.ai/incident/801769#8faf3cc0dc2e2ffc1f47c99730b0d430e035f9fddfc776ad3d59eda7146bb9ad Resolved — We experienced an increase in voice call failures due to an outage in a downstream service. Impact: Elevated call failures for a subset of calls Mitigation: Fix deployed and services restored Next steps: We are building an additional fallback to ensure continued operation if this downstream dependency degrades again. We will continue monitoring and will share a brief post-incident summary once complete. https://status.courserev.ai/incident/801769 Fri, 09 Jan 2026 04:45:00 -0000 https://status.courserev.ai/incident/801769#ca36fe28cc5b7444b5479daca176cdc1ce1bf802bb594c2ee90c91749eedd64a There was an outage in one of our downstream services that caused a spike in call failures https://status.courserev.ai/incident/786230 Fri, 12 Dec 2025 14:08:00 -0000 https://status.courserev.ai/incident/786230#df628feea29846bc43b33f111d21b3cd570dbbd41e091ad68c25c176ed0f47b5 ## Resolution Our team implemented an automated restart mechanism to quickly restore database connectivity. The fix ensures faster recovery from similar connection issues in the future. ## Prevention - Enhanced monitoring for Redis connection health - Automated restart mechanisms now in place - Investigating additional redundancy options https://status.courserev.ai/incident/786230 Fri, 12 Dec 2025 13:05:00 -0000 https://status.courserev.ai/incident/786230#71d83476c12a3123aed0469e3408304f1ce253c3081691238b2aee0db3db0a9d # Post-Incident Report: Voice AI Service Outage - November 11, 2024 ## Summary From 7:00 PM to 11:30 PM EST on November 11th, our Voice AI booking service experienced an outage due to a Redis database connection failure. Our automatic failover system immediately detected the issue and successfully routed all incoming calls to golf course pro shops, ensuring uninterrupted service for customers. ## Impact - Voice AI booking system unavailable - All calls automatically and successfully redirected to pro shop staff via failover system - Web booking remained fully operational and unaffected - Zero dropped calls ## Root Cause A connection outage occurred on one of our Redis database instances, marking the first such failure in over 2 years of operation. The connection loss prevented the Voice AI service from accessing necessary session data. ## Resolution Our team implemented an automated restart mechanism to quickly restore database connectivity. The fix ensures faster recovery from similar connection issues in the future. ## Prevention - Enhanced monitoring for Redis connection health - Automated restart mechanisms now in place - Investigating additional redundancy options Our automatic failover system performed as designed, ensuring customers could complete their bookings without interruption. We continue to invest in system reliability and redundancy. https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 15:35:00 -0000 https://status.courserev.ai/incident/768858#e7378158ac761760f7c28f89c014fd7ce5059602fb265b774a2199ad3efac107 A fix has been implemented in our networking service, Cloudflare. We're pleased to confirm that all Courserev AI services have been fully restored following this morning's Cloudflare network outage. Our booking automation, phone services, and chat systems are operating normally. We will continue monitoring system performance closely over the coming hours to ensure stability. Thank you for your patience and understanding during this external service disruption. We appreciate your partnership and trust in Courserev. If you experience any issues, please don't hesitate to reach out to our team directly. https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 12:13:00 -0000 https://status.courserev.ai/incident/768858#55c359080d02137d7d56e0802f8105a729be0a48d1b09b62656ac0298529ad7d We are experiencing a global outage of Cloudflare, one of our downstream services. All services will be degraded at this time. We will continue to monitor the situation and have our systems back up and running as soon as its resolved. https://status.courserev.ai/incident/702326 Thu, 07 Aug 2025 18:17:00 -0000 https://status.courserev.ai/incident/702326#8ebd54ea0d74b6df4f896a1b76febed2a88efec797846a507cfa7e65ef3007b7 The issue appears to be resolved as a fix has been implemented with the GMS system https://status.courserev.ai/incident/702326 Thu, 07 Aug 2025 17:25:00 -0000 https://status.courserev.ai/incident/702326#b8ada64ce436b8b95d19c7e57fc16700b53d881bfa8eb37c46d28e20e3707c36 We are experiencing an outage in one of our GMS providers We will continue to monitor the issue - https://status.lightspeedhq.com/ https://status.courserev.ai/incident/622017 Fri, 18 Jul 2025 16:57:00 -0000 https://status.courserev.ai/incident/622017#a9c45a63d812b937a61d9ed68e6318dd64f06146772162b19037eeb387be8d55 Google Cloud has reported an update for partial disruption on some of its services. Courserev services are running well but will continue to monitor https://status.courserev.ai/incident/622017 Fri, 18 Jul 2025 16:36:00 -0000 https://status.courserev.ai/incident/622017#d4584348eeb90a35dcfd0d6eccffbe00431680f8ab09f2008ffb19f7254afc86 We are experiencing some degradation with our APIs due to a service disruption in Google Cloud; however, all of our services appear to be stable. Will continue to monitor. https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J https://status.courserev.ai/incident/620164 Tue, 15 Jul 2025 19:00:00 -0000 https://status.courserev.ai/incident/620164#dee30899a9d92d1cb085765d72fb0721078984e4dee1acc9b004c7056805b66a The issue has been resolved with our Telephony service. All Voice services are working as expected. https://status.courserev.ai/incident/620164 Tue, 15 Jul 2025 16:08:00 -0000 https://status.courserev.ai/incident/620164#d5742bc2331aedb00e833dd8bde066767bf2374304a05eab2ef337cd50310e87 We are experiencing elevated error rates on some calls from our telephony service in Voice AI. We are investigating the issue with our telephony service to resolve the issue as soon as possible. https://status.courserev.ai/incident/611902 Mon, 30 Jun 2025 19:49:00 -0000 https://status.courserev.ai/incident/611902#35da69ab935d64bdad109e4acf3ba15f176edccb91452d6509c92eed2377e79e All our downstream GMS systems are stable. Re-activated all Courserev Channels. Will continue to monitor. https://status.courserev.ai/incident/611902 Mon, 30 Jun 2025 17:59:00 -0000 https://status.courserev.ai/incident/611902#930cff07ee7629653157067789c77f9dcb254a92a06978ab4f9e63cb1de621a4 We are experiencing an outage in one of our tee-sheet providers. We are re-routing our Voice AI calls to their respective fallback phone numbers. We will continue to monitor our tee-sheet provider. https://status.courserev.ai/incident/601921 Thu, 12 Jun 2025 23:12:00 -0000 https://status.courserev.ai/incident/601921#a637b6ccf7b1f2fe19cc72731805f358c7ad66e518f472bde4e7425c6413eac5 Our upstream services are reporting recovery in their services. We are continuing to monitor and observe our upstream providers status pages for change. https://status.supabase.com/ https://www.cloudflarestatus.com/ We will continue working on building more resiliency in our services. https://status.courserev.ai/incident/601921 Thu, 12 Jun 2025 20:20:00 -0000 https://status.courserev.ai/incident/601921#01a6728c43b8553eb4a55e7fc3bb4edaa331354e0b1aecbae69e697e4bea9601 We have identified the issue related to our upstream services of Cloudflare and and Google Cloud. Forwarding all calls to their fallback number. Will continue to monitor https://status.courserev.ai/incident/601921 Thu, 12 Jun 2025 18:55:00 -0000 https://status.courserev.ai/incident/601921#3be3dd9d08f9e42d00c4f471973b0bbb5d8d15ed160351f16841aa92fbe7447e We are experiencing an outage in our API due to an outage with our API Gateway. We're trying to solve the issue with a workaround as soon as possible https://status.courserev.ai/incident/546947 Thu, 17 Apr 2025 17:03:00 -0000 https://status.courserev.ai/incident/546947#d21017c4f422571422ff448ace3326abb2db82b2c557b737a002b5f27fa165ea We've identified the root caused and a fix is in place. Voice AI calls are back up and running well https://status.courserev.ai/incident/546947 Thu, 17 Apr 2025 16:41:00 -0000 https://status.courserev.ai/incident/546947#8482c014af0eb3257da805e65ea2ebea95f1f106735b8b883c4cc0e11709cec8 We are experiencing instances with the AI Voice not replying. There is a problem with one of our third-party services not continuing the conversation with the Voice AI. https://status.courserev.ai/incident/525756 Mon, 10 Mar 2025 15:40:00 -0000 https://status.courserev.ai/incident/525756#20143f4007ef73f9dcda46b6132a2a77946b6c314c12bcf66d25309fa062292c Root caused was identified and resolved https://status.courserev.ai/incident/525756 Mon, 10 Mar 2025 15:32:00 -0000 https://status.courserev.ai/incident/525756#dd7186b9fe7afa6ce1406a19ae20a2356e366c15d20f7e0ba5efa4688a93b930 The root cause has been identified by our phone system and a fix has been implemented. Will continue to monitor for further issues. https://status.courserev.ai/incident/525756 Mon, 10 Mar 2025 14:14:00 -0000 https://status.courserev.ai/incident/525756#460b082fca631a5ec31da3faaef65e4f7ea423aa748554f6811818acd30ed11f We have received multiple error alerts regarding our voice phone system. A network issue related to calls not connecting. Meanwhile, we are forwarding all calls their fallback phone number. Will continue to work and monitor the situation for a resolution as soon as possible. https://status.courserev.ai/incident/507771 Wed, 05 Feb 2025 16:13:00 -0000 https://status.courserev.ai/incident/507771#688e9a3887b8b46cd38468359f1d1a28e005e22c81a50d05fa7e4bb283c6769a We have identified the root cause, implemented the fix, and will continue to monitor the performance https://status.courserev.ai/incident/507771 Wed, 05 Feb 2025 15:05:00 -0000 https://status.courserev.ai/incident/507771#e346f49c087d313ef7974f820ccbc31e9a27a79bc9abb6d65ca975bdf901ca7a Courserev Voice and Chat Service Degraded Performance. Voice and Chat API service getting higher latency. Investigating the issue - looking to resolve shortly