Incidents reported on status page for Courserev https://status.courserev.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/9fe8281e0c145ac9b0a1bf334e7abff0.png https://status.courserev.ai/ en https://status.courserev.ai/ Fri, 16 Jan 2026 20:59:50 +0000 https://status.courserev.ai/#3398e108e504c116fd38e17475c7a93253ed8d45884081bd1602cfa82fe462f5 courserev.ai recovered https://status.courserev.ai/ Fri, 16 Jan 2026 20:56:57 +0000 https://status.courserev.ai/#3398e108e504c116fd38e17475c7a93253ed8d45884081bd1602cfa82fe462f5 courserev.ai went down https://status.courserev.ai/incident/801769 Sat, 10 Jan 2026 08:55:00 -0000 https://status.courserev.ai/incident/801769#8faf3cc0dc2e2ffc1f47c99730b0d430e035f9fddfc776ad3d59eda7146bb9ad Resolved — We experienced an increase in voice call failures due to an outage in a downstream service. Impact: Elevated call failures for a subset of calls Mitigation: Fix deployed and services restored Next steps: We are building an additional fallback to ensure continued operation if this downstream dependency degrades again. We will continue monitoring and will share a brief post-incident summary once complete. https://status.courserev.ai/incident/801769 Fri, 09 Jan 2026 04:45:00 -0000 https://status.courserev.ai/incident/801769#ca36fe28cc5b7444b5479daca176cdc1ce1bf802bb594c2ee90c91749eedd64a There was an outage in one of our downstream services that caused a spike in call failures https://status.courserev.ai/ Wed, 24 Dec 2025 19:06:01 +0000 https://status.courserev.ai/#d641b9cd1239aa35ed38c96d8479c66bcd7516756de8e8205c2626400a4d392c courserev.ai recovered https://status.courserev.ai/ Wed, 24 Dec 2025 18:59:52 +0000 https://status.courserev.ai/#d641b9cd1239aa35ed38c96d8479c66bcd7516756de8e8205c2626400a4d392c courserev.ai went down https://status.courserev.ai/incident/786230 Fri, 12 Dec 2025 14:08:00 -0000 https://status.courserev.ai/incident/786230#df628feea29846bc43b33f111d21b3cd570dbbd41e091ad68c25c176ed0f47b5 ## Resolution Our team implemented an automated restart mechanism to quickly restore database connectivity. The fix ensures faster recovery from similar connection issues in the future. ## Prevention - Enhanced monitoring for Redis connection health - Automated restart mechanisms now in place - Investigating additional redundancy options https://status.courserev.ai/incident/786230 Fri, 12 Dec 2025 13:05:00 -0000 https://status.courserev.ai/incident/786230#71d83476c12a3123aed0469e3408304f1ce253c3081691238b2aee0db3db0a9d # Post-Incident Report: Voice AI Service Outage - November 11, 2024 ## Summary From 7:00 PM to 11:30 PM EST on November 11th, our Voice AI booking service experienced an outage due to a Redis database connection failure. Our automatic failover system immediately detected the issue and successfully routed all incoming calls to golf course pro shops, ensuring uninterrupted service for customers. ## Impact - Voice AI booking system unavailable - All calls automatically and successfully redirected to pro shop staff via failover system - Web booking remained fully operational and unaffected - Zero dropped calls ## Root Cause A connection outage occurred on one of our Redis database instances, marking the first such failure in over 2 years of operation. The connection loss prevented the Voice AI service from accessing necessary session data. ## Resolution Our team implemented an automated restart mechanism to quickly restore database connectivity. The fix ensures faster recovery from similar connection issues in the future. ## Prevention - Enhanced monitoring for Redis connection health - Automated restart mechanisms now in place - Investigating additional redundancy options Our automatic failover system performed as designed, ensuring customers could complete their bookings without interruption. We continue to invest in system reliability and redundancy. https://status.courserev.ai/ Wed, 03 Dec 2025 12:30:39 +0000 https://status.courserev.ai/#d781af58ec45326fae7790ca8c128902f5121157818c838ae000c36e423962b6 Courserev Voice API recovered https://status.courserev.ai/ Wed, 03 Dec 2025 12:27:45 +0000 https://status.courserev.ai/#d781af58ec45326fae7790ca8c128902f5121157818c838ae000c36e423962b6 Courserev Voice API went down https://status.courserev.ai/ Tue, 02 Dec 2025 20:56:55 +0000 https://status.courserev.ai/#831e69e26cd60d14c61841cabe7cb697c52e6dfd815d30e5f5edd830675abcf9 Courserev Voice API recovered https://status.courserev.ai/ Tue, 02 Dec 2025 20:54:02 +0000 https://status.courserev.ai/#831e69e26cd60d14c61841cabe7cb697c52e6dfd815d30e5f5edd830675abcf9 Courserev Voice API went down https://status.courserev.ai/ Tue, 02 Dec 2025 20:26:55 +0000 https://status.courserev.ai/#937f20db261cdbf848f8a1f1a7b43844808163b46dd83eb4199eebda0c105f4b Courserev Voice API recovered https://status.courserev.ai/ Tue, 02 Dec 2025 20:24:00 +0000 https://status.courserev.ai/#937f20db261cdbf848f8a1f1a7b43844808163b46dd83eb4199eebda0c105f4b Courserev Voice API went down https://status.courserev.ai/ Tue, 02 Dec 2025 14:41:03 +0000 https://status.courserev.ai/#bb8b56ec74c211fbbc18c07fbe3024273ed76319718bcfffae9ebdb4e2e8b92d courserev.ai recovered https://status.courserev.ai/ Tue, 02 Dec 2025 14:38:05 +0000 https://status.courserev.ai/#bb8b56ec74c211fbbc18c07fbe3024273ed76319718bcfffae9ebdb4e2e8b92d courserev.ai went down https://status.courserev.ai/ Sun, 30 Nov 2025 07:37:43 +0000 https://status.courserev.ai/#4962adb415ba0101a325bb0deceeda708a84405cf67d159130e652522614bb44 courserev.ai recovered https://status.courserev.ai/ Sun, 30 Nov 2025 06:43:41 +0000 https://status.courserev.ai/#4962adb415ba0101a325bb0deceeda708a84405cf67d159130e652522614bb44 courserev.ai went down https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 15:35:00 -0000 https://status.courserev.ai/incident/768858#e7378158ac761760f7c28f89c014fd7ce5059602fb265b774a2199ad3efac107 A fix has been implemented in our networking service, Cloudflare. We're pleased to confirm that all Courserev AI services have been fully restored following this morning's Cloudflare network outage. Our booking automation, phone services, and chat systems are operating normally. We will continue monitoring system performance closely over the coming hours to ensure stability. Thank you for your patience and understanding during this external service disruption. We appreciate your partnership and trust in Courserev. If you experience any issues, please don't hesitate to reach out to our team directly. https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 15:35:00 -0000 https://status.courserev.ai/incident/768858#e7378158ac761760f7c28f89c014fd7ce5059602fb265b774a2199ad3efac107 A fix has been implemented in our networking service, Cloudflare. We're pleased to confirm that all Courserev AI services have been fully restored following this morning's Cloudflare network outage. Our booking automation, phone services, and chat systems are operating normally. We will continue monitoring system performance closely over the coming hours to ensure stability. Thank you for your patience and understanding during this external service disruption. We appreciate your partnership and trust in Courserev. If you experience any issues, please don't hesitate to reach out to our team directly. https://status.courserev.ai/ Tue, 18 Nov 2025 12:55:54 +0000 https://status.courserev.ai/#992cc4cf195663d402e4e4f9cbf3d85ac0fc8486b34ff787a6e60545dcf085f6 courserev.ai recovered https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 12:13:00 -0000 https://status.courserev.ai/incident/768858#55c359080d02137d7d56e0802f8105a729be0a48d1b09b62656ac0298529ad7d We are experiencing a global outage of Cloudflare, one of our downstream services. All services will be degraded at this time. We will continue to monitor the situation and have our systems back up and running as soon as its resolved. https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 12:13:00 -0000 https://status.courserev.ai/incident/768858#55c359080d02137d7d56e0802f8105a729be0a48d1b09b62656ac0298529ad7d We are experiencing a global outage of Cloudflare, one of our downstream services. All services will be degraded at this time. We will continue to monitor the situation and have our systems back up and running as soon as its resolved. https://status.courserev.ai/ Tue, 18 Nov 2025 11:43:16 +0000 https://status.courserev.ai/#992cc4cf195663d402e4e4f9cbf3d85ac0fc8486b34ff787a6e60545dcf085f6 courserev.ai went down https://status.courserev.ai/ Tue, 11 Nov 2025 16:12:31 +0000 https://status.courserev.ai/#39cc766d12695831c98a84eff30b4a857870fa91e3038141c324d39c7eaa96d0 courserev.ai recovered https://status.courserev.ai/ Tue, 11 Nov 2025 16:06:34 +0000 https://status.courserev.ai/#39cc766d12695831c98a84eff30b4a857870fa91e3038141c324d39c7eaa96d0 courserev.ai went down https://status.courserev.ai/ Mon, 10 Nov 2025 05:38:03 +0000 https://status.courserev.ai/#ae1e7e1a8e89ac83a092851d2b9b4c59c5b4e7f0b48bbcd38ce18e223faece46 Courserev Voice API recovered https://status.courserev.ai/ Mon, 10 Nov 2025 05:35:04 +0000 https://status.courserev.ai/#ae1e7e1a8e89ac83a092851d2b9b4c59c5b4e7f0b48bbcd38ce18e223faece46 Courserev Voice API went down https://status.courserev.ai/ Sun, 09 Nov 2025 12:07:20 +0000 https://status.courserev.ai/#cb5c86fcfe7935220fc3785c0ef8a34152827dca58d7746338bef8539ac11871 courserev.ai recovered https://status.courserev.ai/ Sun, 09 Nov 2025 12:01:20 +0000 https://status.courserev.ai/#cb5c86fcfe7935220fc3785c0ef8a34152827dca58d7746338bef8539ac11871 courserev.ai went down https://status.courserev.ai/ Fri, 07 Nov 2025 11:56:57 +0000 https://status.courserev.ai/#c49f2b2fbbda3d8279ae704a9957e5768d3ba44a76509a5c4009de80e84b9410 Courserev Voice API recovered https://status.courserev.ai/ Fri, 07 Nov 2025 11:54:02 +0000 https://status.courserev.ai/#c49f2b2fbbda3d8279ae704a9957e5768d3ba44a76509a5c4009de80e84b9410 Courserev Voice API went down https://status.courserev.ai/ Thu, 06 Nov 2025 17:55:02 +0000 https://status.courserev.ai/#5d0dd1dc57309fa0edaba92a219d86a82793bd6abf13de29960c5eee7b00afd9 Courserev Voice API recovered https://status.courserev.ai/ Thu, 06 Nov 2025 17:52:08 +0000 https://status.courserev.ai/#5d0dd1dc57309fa0edaba92a219d86a82793bd6abf13de29960c5eee7b00afd9 Courserev Voice API went down https://status.courserev.ai/ Thu, 06 Nov 2025 11:54:22 +0000 https://status.courserev.ai/#1c713657450fa50577c47f14535f8b0e30afafe457ec1d6c7f72a81e7598f553 Courserev Voice API recovered https://status.courserev.ai/ Thu, 06 Nov 2025 11:51:27 +0000 https://status.courserev.ai/#1c713657450fa50577c47f14535f8b0e30afafe457ec1d6c7f72a81e7598f553 Courserev Voice API went down https://status.courserev.ai/ Wed, 05 Nov 2025 23:50:40 +0000 https://status.courserev.ai/#3eeedf922f520c36f71b29c7a2f832bbc2effd805a095b6ace78dc8d3d5ad525 Courserev Voice API recovered https://status.courserev.ai/ Wed, 05 Nov 2025 23:47:46 +0000 https://status.courserev.ai/#3eeedf922f520c36f71b29c7a2f832bbc2effd805a095b6ace78dc8d3d5ad525 Courserev Voice API went down https://status.courserev.ai/ Thu, 30 Oct 2025 19:31:58 +0000 https://status.courserev.ai/#1caabe9b320f938ff2145c56503e6767a693379f31dad7d0b3c77e3655d4435d courserev.ai recovered https://status.courserev.ai/ Thu, 30 Oct 2025 19:25:47 +0000 https://status.courserev.ai/#1caabe9b320f938ff2145c56503e6767a693379f31dad7d0b3c77e3655d4435d courserev.ai went down https://status.courserev.ai/ Tue, 28 Oct 2025 06:17:48 +0000 https://status.courserev.ai/#a4063fdb5cd6dffe2770825c84bb0507c08f4926add29d5cbf9380810abbd17b courserev.ai recovered https://status.courserev.ai/ Tue, 28 Oct 2025 06:14:40 +0000 https://status.courserev.ai/#a4063fdb5cd6dffe2770825c84bb0507c08f4926add29d5cbf9380810abbd17b courserev.ai went down https://status.courserev.ai/ Sun, 26 Oct 2025 14:41:30 +0000 https://status.courserev.ai/#585cd750ea0ebc453b42a4656f056ae02b15711a78370652f7ada5e02c0f404a courserev.ai recovered https://status.courserev.ai/ Sun, 26 Oct 2025 14:35:36 +0000 https://status.courserev.ai/#585cd750ea0ebc453b42a4656f056ae02b15711a78370652f7ada5e02c0f404a courserev.ai went down https://status.courserev.ai/incident/702326 Thu, 07 Aug 2025 18:17:00 -0000 https://status.courserev.ai/incident/702326#8ebd54ea0d74b6df4f896a1b76febed2a88efec797846a507cfa7e65ef3007b7 The issue appears to be resolved as a fix has been implemented with the GMS system https://status.courserev.ai/incident/702326 Thu, 07 Aug 2025 17:25:00 -0000 https://status.courserev.ai/incident/702326#b8ada64ce436b8b95d19c7e57fc16700b53d881bfa8eb37c46d28e20e3707c36 We are experiencing an outage in one of our GMS providers We will continue to monitor the issue - https://status.lightspeedhq.com/ https://status.courserev.ai/incident/622017 Fri, 18 Jul 2025 16:57:00 -0000 https://status.courserev.ai/incident/622017#a9c45a63d812b937a61d9ed68e6318dd64f06146772162b19037eeb387be8d55 Google Cloud has reported an update for partial disruption on some of its services. Courserev services are running well but will continue to monitor https://status.courserev.ai/incident/622017 Fri, 18 Jul 2025 16:36:00 -0000 https://status.courserev.ai/incident/622017#d4584348eeb90a35dcfd0d6eccffbe00431680f8ab09f2008ffb19f7254afc86 We are experiencing some degradation with our APIs due to a service disruption in Google Cloud; however, all of our services appear to be stable. Will continue to monitor. https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J https://status.courserev.ai/incident/620164 Tue, 15 Jul 2025 19:00:00 -0000 https://status.courserev.ai/incident/620164#dee30899a9d92d1cb085765d72fb0721078984e4dee1acc9b004c7056805b66a The issue has been resolved with our Telephony service. All Voice services are working as expected. https://status.courserev.ai/incident/620164 Tue, 15 Jul 2025 16:08:00 -0000 https://status.courserev.ai/incident/620164#d5742bc2331aedb00e833dd8bde066767bf2374304a05eab2ef337cd50310e87 We are experiencing elevated error rates on some calls from our telephony service in Voice AI. We are investigating the issue with our telephony service to resolve the issue as soon as possible. https://status.courserev.ai/incident/611902 Mon, 30 Jun 2025 19:49:00 -0000 https://status.courserev.ai/incident/611902#35da69ab935d64bdad109e4acf3ba15f176edccb91452d6509c92eed2377e79e All our downstream GMS systems are stable. Re-activated all Courserev Channels. Will continue to monitor. https://status.courserev.ai/incident/611902 Mon, 30 Jun 2025 17:59:00 -0000 https://status.courserev.ai/incident/611902#930cff07ee7629653157067789c77f9dcb254a92a06978ab4f9e63cb1de621a4 We are experiencing an outage in one of our tee-sheet providers. We are re-routing our Voice AI calls to their respective fallback phone numbers. We will continue to monitor our tee-sheet provider. https://status.courserev.ai/incident/601921 Thu, 12 Jun 2025 23:12:00 -0000 https://status.courserev.ai/incident/601921#a637b6ccf7b1f2fe19cc72731805f358c7ad66e518f472bde4e7425c6413eac5 Our upstream services are reporting recovery in their services. We are continuing to monitor and observe our upstream providers status pages for change. https://status.supabase.com/ https://www.cloudflarestatus.com/ We will continue working on building more resiliency in our services. https://status.courserev.ai/incident/601921 Thu, 12 Jun 2025 20:20:00 -0000 https://status.courserev.ai/incident/601921#01a6728c43b8553eb4a55e7fc3bb4edaa331354e0b1aecbae69e697e4bea9601 We have identified the issue related to our upstream services of Cloudflare and and Google Cloud. Forwarding all calls to their fallback number. Will continue to monitor https://status.courserev.ai/incident/601921 Thu, 12 Jun 2025 18:55:00 -0000 https://status.courserev.ai/incident/601921#3be3dd9d08f9e42d00c4f471973b0bbb5d8d15ed160351f16841aa92fbe7447e We are experiencing an outage in our API due to an outage with our API Gateway. We're trying to solve the issue with a workaround as soon as possible https://status.courserev.ai/incident/546947 Thu, 17 Apr 2025 17:03:00 -0000 https://status.courserev.ai/incident/546947#d21017c4f422571422ff448ace3326abb2db82b2c557b737a002b5f27fa165ea We've identified the root caused and a fix is in place. Voice AI calls are back up and running well https://status.courserev.ai/incident/546947 Thu, 17 Apr 2025 16:41:00 -0000 https://status.courserev.ai/incident/546947#8482c014af0eb3257da805e65ea2ebea95f1f106735b8b883c4cc0e11709cec8 We are experiencing instances with the AI Voice not replying. There is a problem with one of our third-party services not continuing the conversation with the Voice AI. https://status.courserev.ai/incident/525756 Mon, 10 Mar 2025 15:40:00 -0000 https://status.courserev.ai/incident/525756#20143f4007ef73f9dcda46b6132a2a77946b6c314c12bcf66d25309fa062292c Root caused was identified and resolved https://status.courserev.ai/incident/525756 Mon, 10 Mar 2025 15:32:00 -0000 https://status.courserev.ai/incident/525756#dd7186b9fe7afa6ce1406a19ae20a2356e366c15d20f7e0ba5efa4688a93b930 The root cause has been identified by our phone system and a fix has been implemented. Will continue to monitor for further issues. https://status.courserev.ai/incident/525756 Mon, 10 Mar 2025 14:14:00 -0000 https://status.courserev.ai/incident/525756#460b082fca631a5ec31da3faaef65e4f7ea423aa748554f6811818acd30ed11f We have received multiple error alerts regarding our voice phone system. A network issue related to calls not connecting. Meanwhile, we are forwarding all calls their fallback phone number. Will continue to work and monitor the situation for a resolution as soon as possible. https://status.courserev.ai/incident/507771 Wed, 05 Feb 2025 16:13:00 -0000 https://status.courserev.ai/incident/507771#688e9a3887b8b46cd38468359f1d1a28e005e22c81a50d05fa7e4bb283c6769a We have identified the root cause, implemented the fix, and will continue to monitor the performance https://status.courserev.ai/incident/507771 Wed, 05 Feb 2025 15:05:00 -0000 https://status.courserev.ai/incident/507771#e346f49c087d313ef7974f820ccbc31e9a27a79bc9abb6d65ca975bdf901ca7a Courserev Voice and Chat Service Degraded Performance. Voice and Chat API service getting higher latency. Investigating the issue - looking to resolve shortly