Incidents reported on status page for Courserev https://status.courserev.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/9fe8281e0c145ac9b0a1bf334e7abff0.png https://status.courserev.ai/ en https://status.courserev.ai/ Fri, 13 Mar 2026 16:48:33 +0000 https://status.courserev.ai/#78d8eb3d237aaa07a3f256105cb1a69084593f80962dbc3bf342a43c7acdb845 Courserev Voice API recovered https://status.courserev.ai/ Fri, 13 Mar 2026 16:45:34 +0000 https://status.courserev.ai/#78d8eb3d237aaa07a3f256105cb1a69084593f80962dbc3bf342a43c7acdb845 Courserev Voice API went down https://status.courserev.ai/ Wed, 11 Mar 2026 11:36:36 +0000 https://status.courserev.ai/#9d4fa0bde63404f91c9df5f30dc438d2c71932c3b2593abca0129887ab1a33f1 Courserev Voice API recovered https://status.courserev.ai/ Wed, 11 Mar 2026 11:33:42 +0000 https://status.courserev.ai/#9d4fa0bde63404f91c9df5f30dc438d2c71932c3b2593abca0129887ab1a33f1 Courserev Voice API went down https://status.courserev.ai/ Wed, 11 Mar 2026 02:12:32 +0000 https://status.courserev.ai/#f17c12e3198e0bbda755b8af53cb8313a653f6e5ee2e56c2c97da75a3000ac85 Courserev Voice API recovered https://status.courserev.ai/ Wed, 11 Mar 2026 02:09:38 +0000 https://status.courserev.ai/#f17c12e3198e0bbda755b8af53cb8313a653f6e5ee2e56c2c97da75a3000ac85 Courserev Voice API went down https://status.courserev.ai/ Tue, 10 Mar 2026 08:09:33 +0000 https://status.courserev.ai/#4d4646ab8ffeb37f697bb18b1eacc4927da0bba7633b01991fe058a7eced97f8 Courserev Voice API recovered https://status.courserev.ai/ Tue, 10 Mar 2026 08:06:29 +0000 https://status.courserev.ai/#4d4646ab8ffeb37f697bb18b1eacc4927da0bba7633b01991fe058a7eced97f8 Courserev Voice API went down https://status.courserev.ai/ Sun, 08 Mar 2026 08:00:34 +0000 https://status.courserev.ai/#f9e02f41a0b4b7e66768fd541ba52dce610ef81ae0c1cc8918353019d0ecb336 Courserev Voice API recovered https://status.courserev.ai/ Sun, 08 Mar 2026 07:57:40 +0000 https://status.courserev.ai/#f9e02f41a0b4b7e66768fd541ba52dce610ef81ae0c1cc8918353019d0ecb336 Courserev Voice API went down https://status.courserev.ai/ Thu, 26 Feb 2026 11:40:29 +0000 https://status.courserev.ai/#113d6e7945ad8c20cfb083939826dfcab38b4904384bd3c97c0edb3d3dd22f0a Courserev Voice API recovered https://status.courserev.ai/ Thu, 26 Feb 2026 11:27:48 +0000 https://status.courserev.ai/#113d6e7945ad8c20cfb083939826dfcab38b4904384bd3c97c0edb3d3dd22f0a Courserev Voice API went down https://status.courserev.ai/ Wed, 25 Feb 2026 05:27:34 +0000 https://status.courserev.ai/#86b9add0b073e81eda78ed191e6ac94d64e9ada3fea59610fa6ca48f95558b94 Courserev Voice API recovered https://status.courserev.ai/ Wed, 25 Feb 2026 05:24:34 +0000 https://status.courserev.ai/#86b9add0b073e81eda78ed191e6ac94d64e9ada3fea59610fa6ca48f95558b94 Courserev Voice API went down https://status.courserev.ai/ Sun, 08 Feb 2026 07:24:35 +0000 https://status.courserev.ai/#8d75c8e34c0395cca0bbfc5073a76abbd568b0018c49afdc1e8bdf0113a64fcb Courserev Voice API recovered https://status.courserev.ai/ Sun, 08 Feb 2026 07:06:38 +0000 https://status.courserev.ai/#8d75c8e34c0395cca0bbfc5073a76abbd568b0018c49afdc1e8bdf0113a64fcb Courserev Voice API went down https://status.courserev.ai/ Sun, 08 Feb 2026 01:27:36 +0000 https://status.courserev.ai/#16c0c41ef2cbe6b1d6af82093fb4df1b21e4aaf42fc1a4b23240323b8100959e Courserev Voice API recovered https://status.courserev.ai/ Sun, 08 Feb 2026 01:24:42 +0000 https://status.courserev.ai/#16c0c41ef2cbe6b1d6af82093fb4df1b21e4aaf42fc1a4b23240323b8100959e Courserev Voice API went down https://status.courserev.ai/ Sat, 07 Feb 2026 07:27:33 +0000 https://status.courserev.ai/#7b2be503dc865de146b60bdc11c9c44ad1c919ca50f001e04d74171f583f46d3 Courserev Voice API recovered https://status.courserev.ai/ Sat, 07 Feb 2026 07:21:38 +0000 https://status.courserev.ai/#7b2be503dc865de146b60bdc11c9c44ad1c919ca50f001e04d74171f583f46d3 Courserev Voice API went down https://status.courserev.ai/ Fri, 06 Feb 2026 07:24:32 +0000 https://status.courserev.ai/#2285fc5a06d72f9d5564090e7c5f02863729d2662296d5007fb1079cb9a2726b Courserev Voice API recovered https://status.courserev.ai/ Fri, 06 Feb 2026 07:18:33 +0000 https://status.courserev.ai/#2285fc5a06d72f9d5564090e7c5f02863729d2662296d5007fb1079cb9a2726b Courserev Voice API went down https://status.courserev.ai/ Fri, 23 Jan 2026 15:02:08 +0000 https://status.courserev.ai/#9675caa8d4ded6ac578f138272da2e89a725c2a8080f72a0ad7342d585061661 courserev.ai recovered https://status.courserev.ai/ Fri, 23 Jan 2026 14:45:38 +0000 https://status.courserev.ai/#9675caa8d4ded6ac578f138272da2e89a725c2a8080f72a0ad7342d585061661 courserev.ai went down https://status.courserev.ai/ Wed, 21 Jan 2026 16:54:30 +0000 https://status.courserev.ai/#3082e092f1bf79f73c44ab904108b27ffe2bc04617c176d8434407ef1a6cb376 Courserev Voice API recovered https://status.courserev.ai/ Wed, 21 Jan 2026 16:39:30 +0000 https://status.courserev.ai/#3082e092f1bf79f73c44ab904108b27ffe2bc04617c176d8434407ef1a6cb376 Courserev Voice API went down https://status.courserev.ai/ Wed, 21 Jan 2026 11:39:25 +0000 https://status.courserev.ai/#2c02748aff3c1308685c5cd7c65417bf20a436301658e25d318c6c7f11c00fa6 Courserev Voice API recovered https://status.courserev.ai/ Wed, 21 Jan 2026 11:36:39 +0000 https://status.courserev.ai/#2c02748aff3c1308685c5cd7c65417bf20a436301658e25d318c6c7f11c00fa6 Courserev Voice API went down https://status.courserev.ai/ Wed, 21 Jan 2026 05:36:39 +0000 https://status.courserev.ai/#39e85447983bb182a0d94ce885a7f9a1f199760bda945cd1fe700312c946aeb4 Courserev Voice API recovered https://status.courserev.ai/ Wed, 21 Jan 2026 05:33:42 +0000 https://status.courserev.ai/#39e85447983bb182a0d94ce885a7f9a1f199760bda945cd1fe700312c946aeb4 Courserev Voice API went down https://status.courserev.ai/ Mon, 19 Jan 2026 23:30:29 +0000 https://status.courserev.ai/#a34081e846a6c7066ceca5ba7427d4a6edf485ab236317a35ef979e71d0cd0e4 Courserev Voice API recovered https://status.courserev.ai/ Mon, 19 Jan 2026 23:27:41 +0000 https://status.courserev.ai/#a34081e846a6c7066ceca5ba7427d4a6edf485ab236317a35ef979e71d0cd0e4 Courserev Voice API went down https://status.courserev.ai/ Fri, 16 Jan 2026 20:59:50 +0000 https://status.courserev.ai/#3398e108e504c116fd38e17475c7a93253ed8d45884081bd1602cfa82fe462f5 courserev.ai recovered https://status.courserev.ai/ Fri, 16 Jan 2026 20:56:57 +0000 https://status.courserev.ai/#3398e108e504c116fd38e17475c7a93253ed8d45884081bd1602cfa82fe462f5 courserev.ai went down https://status.courserev.ai/incident/801769 Sat, 10 Jan 2026 08:55:00 -0000 https://status.courserev.ai/incident/801769#8faf3cc0dc2e2ffc1f47c99730b0d430e035f9fddfc776ad3d59eda7146bb9ad Resolved — We experienced an increase in voice call failures due to an outage in a downstream service. Impact: Elevated call failures for a subset of calls Mitigation: Fix deployed and services restored Next steps: We are building an additional fallback to ensure continued operation if this downstream dependency degrades again. We will continue monitoring and will share a brief post-incident summary once complete. https://status.courserev.ai/incident/801769 Fri, 09 Jan 2026 04:45:00 -0000 https://status.courserev.ai/incident/801769#ca36fe28cc5b7444b5479daca176cdc1ce1bf802bb594c2ee90c91749eedd64a There was an outage in one of our downstream services that caused a spike in call failures https://status.courserev.ai/ Wed, 24 Dec 2025 19:06:01 +0000 https://status.courserev.ai/#d641b9cd1239aa35ed38c96d8479c66bcd7516756de8e8205c2626400a4d392c courserev.ai recovered https://status.courserev.ai/ Wed, 24 Dec 2025 18:59:52 +0000 https://status.courserev.ai/#d641b9cd1239aa35ed38c96d8479c66bcd7516756de8e8205c2626400a4d392c courserev.ai went down https://status.courserev.ai/incident/786230 Fri, 12 Dec 2025 14:08:00 -0000 https://status.courserev.ai/incident/786230#df628feea29846bc43b33f111d21b3cd570dbbd41e091ad68c25c176ed0f47b5 ## Resolution Our team implemented an automated restart mechanism to quickly restore database connectivity. The fix ensures faster recovery from similar connection issues in the future. ## Prevention - Enhanced monitoring for Redis connection health - Automated restart mechanisms now in place - Investigating additional redundancy options https://status.courserev.ai/incident/786230 Fri, 12 Dec 2025 13:05:00 -0000 https://status.courserev.ai/incident/786230#71d83476c12a3123aed0469e3408304f1ce253c3081691238b2aee0db3db0a9d # Post-Incident Report: Voice AI Service Outage - November 11, 2024 ## Summary From 7:00 PM to 11:30 PM EST on November 11th, our Voice AI booking service experienced an outage due to a Redis database connection failure. Our automatic failover system immediately detected the issue and successfully routed all incoming calls to golf course pro shops, ensuring uninterrupted service for customers. ## Impact - Voice AI booking system unavailable - All calls automatically and successfully redirected to pro shop staff via failover system - Web booking remained fully operational and unaffected - Zero dropped calls ## Root Cause A connection outage occurred on one of our Redis database instances, marking the first such failure in over 2 years of operation. The connection loss prevented the Voice AI service from accessing necessary session data. ## Resolution Our team implemented an automated restart mechanism to quickly restore database connectivity. The fix ensures faster recovery from similar connection issues in the future. ## Prevention - Enhanced monitoring for Redis connection health - Automated restart mechanisms now in place - Investigating additional redundancy options Our automatic failover system performed as designed, ensuring customers could complete their bookings without interruption. We continue to invest in system reliability and redundancy. https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 15:35:00 -0000 https://status.courserev.ai/incident/768858#e7378158ac761760f7c28f89c014fd7ce5059602fb265b774a2199ad3efac107 A fix has been implemented in our networking service, Cloudflare. We're pleased to confirm that all Courserev AI services have been fully restored following this morning's Cloudflare network outage. Our booking automation, phone services, and chat systems are operating normally. We will continue monitoring system performance closely over the coming hours to ensure stability. Thank you for your patience and understanding during this external service disruption. We appreciate your partnership and trust in Courserev. If you experience any issues, please don't hesitate to reach out to our team directly. https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 15:35:00 -0000 https://status.courserev.ai/incident/768858#e7378158ac761760f7c28f89c014fd7ce5059602fb265b774a2199ad3efac107 A fix has been implemented in our networking service, Cloudflare. We're pleased to confirm that all Courserev AI services have been fully restored following this morning's Cloudflare network outage. Our booking automation, phone services, and chat systems are operating normally. We will continue monitoring system performance closely over the coming hours to ensure stability. Thank you for your patience and understanding during this external service disruption. We appreciate your partnership and trust in Courserev. If you experience any issues, please don't hesitate to reach out to our team directly. https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 12:13:00 -0000 https://status.courserev.ai/incident/768858#55c359080d02137d7d56e0802f8105a729be0a48d1b09b62656ac0298529ad7d We are experiencing a global outage of Cloudflare, one of our downstream services. All services will be degraded at this time. We will continue to monitor the situation and have our systems back up and running as soon as its resolved. https://status.courserev.ai/incident/768858 Tue, 18 Nov 2025 12:13:00 -0000 https://status.courserev.ai/incident/768858#55c359080d02137d7d56e0802f8105a729be0a48d1b09b62656ac0298529ad7d We are experiencing a global outage of Cloudflare, one of our downstream services. All services will be degraded at this time. We will continue to monitor the situation and have our systems back up and running as soon as its resolved. https://status.courserev.ai/incident/702326 Thu, 07 Aug 2025 18:17:00 -0000 https://status.courserev.ai/incident/702326#8ebd54ea0d74b6df4f896a1b76febed2a88efec797846a507cfa7e65ef3007b7 The issue appears to be resolved as a fix has been implemented with the GMS system https://status.courserev.ai/incident/702326 Thu, 07 Aug 2025 17:25:00 -0000 https://status.courserev.ai/incident/702326#b8ada64ce436b8b95d19c7e57fc16700b53d881bfa8eb37c46d28e20e3707c36 We are experiencing an outage in one of our GMS providers We will continue to monitor the issue - https://status.lightspeedhq.com/ https://status.courserev.ai/incident/622017 Fri, 18 Jul 2025 16:57:00 -0000 https://status.courserev.ai/incident/622017#a9c45a63d812b937a61d9ed68e6318dd64f06146772162b19037eeb387be8d55 Google Cloud has reported an update for partial disruption on some of its services. Courserev services are running well but will continue to monitor https://status.courserev.ai/incident/622017 Fri, 18 Jul 2025 16:36:00 -0000 https://status.courserev.ai/incident/622017#d4584348eeb90a35dcfd0d6eccffbe00431680f8ab09f2008ffb19f7254afc86 We are experiencing some degradation with our APIs due to a service disruption in Google Cloud; however, all of our services appear to be stable. Will continue to monitor. https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J https://status.courserev.ai/incident/620164 Tue, 15 Jul 2025 19:00:00 -0000 https://status.courserev.ai/incident/620164#dee30899a9d92d1cb085765d72fb0721078984e4dee1acc9b004c7056805b66a The issue has been resolved with our Telephony service. All Voice services are working as expected. https://status.courserev.ai/incident/620164 Tue, 15 Jul 2025 16:08:00 -0000 https://status.courserev.ai/incident/620164#d5742bc2331aedb00e833dd8bde066767bf2374304a05eab2ef337cd50310e87 We are experiencing elevated error rates on some calls from our telephony service in Voice AI. We are investigating the issue with our telephony service to resolve the issue as soon as possible. https://status.courserev.ai/incident/611902 Mon, 30 Jun 2025 19:49:00 -0000 https://status.courserev.ai/incident/611902#35da69ab935d64bdad109e4acf3ba15f176edccb91452d6509c92eed2377e79e All our downstream GMS systems are stable. Re-activated all Courserev Channels. Will continue to monitor. https://status.courserev.ai/incident/611902 Mon, 30 Jun 2025 17:59:00 -0000 https://status.courserev.ai/incident/611902#930cff07ee7629653157067789c77f9dcb254a92a06978ab4f9e63cb1de621a4 We are experiencing an outage in one of our tee-sheet providers. We are re-routing our Voice AI calls to their respective fallback phone numbers. We will continue to monitor our tee-sheet provider. https://status.courserev.ai/incident/601921 Thu, 12 Jun 2025 23:12:00 -0000 https://status.courserev.ai/incident/601921#a637b6ccf7b1f2fe19cc72731805f358c7ad66e518f472bde4e7425c6413eac5 Our upstream services are reporting recovery in their services. We are continuing to monitor and observe our upstream providers status pages for change. https://status.supabase.com/ https://www.cloudflarestatus.com/ We will continue working on building more resiliency in our services. https://status.courserev.ai/incident/601921 Thu, 12 Jun 2025 20:20:00 -0000 https://status.courserev.ai/incident/601921#01a6728c43b8553eb4a55e7fc3bb4edaa331354e0b1aecbae69e697e4bea9601 We have identified the issue related to our upstream services of Cloudflare and and Google Cloud. Forwarding all calls to their fallback number. Will continue to monitor https://status.courserev.ai/incident/601921 Thu, 12 Jun 2025 18:55:00 -0000 https://status.courserev.ai/incident/601921#3be3dd9d08f9e42d00c4f471973b0bbb5d8d15ed160351f16841aa92fbe7447e We are experiencing an outage in our API due to an outage with our API Gateway. We're trying to solve the issue with a workaround as soon as possible https://status.courserev.ai/incident/546947 Thu, 17 Apr 2025 17:03:00 -0000 https://status.courserev.ai/incident/546947#d21017c4f422571422ff448ace3326abb2db82b2c557b737a002b5f27fa165ea We've identified the root caused and a fix is in place. Voice AI calls are back up and running well https://status.courserev.ai/incident/546947 Thu, 17 Apr 2025 16:41:00 -0000 https://status.courserev.ai/incident/546947#8482c014af0eb3257da805e65ea2ebea95f1f106735b8b883c4cc0e11709cec8 We are experiencing instances with the AI Voice not replying. There is a problem with one of our third-party services not continuing the conversation with the Voice AI. https://status.courserev.ai/incident/525756 Mon, 10 Mar 2025 15:40:00 -0000 https://status.courserev.ai/incident/525756#20143f4007ef73f9dcda46b6132a2a77946b6c314c12bcf66d25309fa062292c Root caused was identified and resolved https://status.courserev.ai/incident/525756 Mon, 10 Mar 2025 15:32:00 -0000 https://status.courserev.ai/incident/525756#dd7186b9fe7afa6ce1406a19ae20a2356e366c15d20f7e0ba5efa4688a93b930 The root cause has been identified by our phone system and a fix has been implemented. Will continue to monitor for further issues. https://status.courserev.ai/incident/525756 Mon, 10 Mar 2025 14:14:00 -0000 https://status.courserev.ai/incident/525756#460b082fca631a5ec31da3faaef65e4f7ea423aa748554f6811818acd30ed11f We have received multiple error alerts regarding our voice phone system. A network issue related to calls not connecting. Meanwhile, we are forwarding all calls their fallback phone number. Will continue to work and monitor the situation for a resolution as soon as possible. https://status.courserev.ai/incident/507771 Wed, 05 Feb 2025 16:13:00 -0000 https://status.courserev.ai/incident/507771#688e9a3887b8b46cd38468359f1d1a28e005e22c81a50d05fa7e4bb283c6769a We have identified the root cause, implemented the fix, and will continue to monitor the performance https://status.courserev.ai/incident/507771 Wed, 05 Feb 2025 15:05:00 -0000 https://status.courserev.ai/incident/507771#e346f49c087d313ef7974f820ccbc31e9a27a79bc9abb6d65ca975bdf901ca7a Courserev Voice and Chat Service Degraded Performance. Voice and Chat API service getting higher latency. Investigating the issue - looking to resolve shortly